Customer Support

Please visit the Product faqs page first. If you still don't see an answer please contact us.

To track your shipment please take the tracking # that was emailed to you and enter it at usps.com *USPS updates tracking information every night and might not be updated until the day after your shipment.

If you are having trouble applying or removing your Shades product you can use the "insert card" that came with your case or check out our Help videos ›

An unresponsive click-wheel is only temporary. The sensitivity of the wheel gets much easier to use over time. Try using the iPod WITHOUT the case on for a week or two. For more help please check out our Help video ›

Yes! We are working hard to get them into more retail locations, such as the Apple store. Please see our list of current resellers.

Shipping costs are based on a per item basis. All shipping options & rates can be found here ›

Yes! We now offer local European Shipping and also ship to any country around the world. If you are shipping outside the United States, please read more here ›

We accept all major credit cards: Visa, MasterCard, American Express, & Discover. Please see a full payment details here.